You may know them as those annoying scraps of paper that litter your
purse or flutter from your wallet at inopportune moments, but receipts
for credit card transactions are actually worth paying attention to.
Here's what you probably didn't know about them, but should:
Receipts are more secure than you think ... Unless a merchant made a big mistake, you won't see your whole credit card
number on a receipt. That's because the federal Fair and Accurate
Credit Transactions Act -- an amendment to the Fair Credit Reporting Act
that took effect in 2006 -- legislated that for better financial
security, only the last four or five digits of your card number can
appear. That's why you see something like XXX-XXXX-1234 instead. Your
card expiration date can't show either.
... but receipts aren't totally thief-proof.
Your truncated card number isn't enough to steal, but those digits
"should still be treated as sensitive, confidential information," says
Jamie May, chief investigator at AllClear ID, an identity protection
company. Scam artists who get their hands on even part of your card
number can use it to phish for the whole number by posing as your credit card
issuer or utility company over the phone. "Your card company will never
call you and ask you to give them your whole card number," May says. "A
good rule of thumb is to hang up and call them back at a number you
know is theirs."
Receipt numbers aren't just gobbledygook.
Besides the recognizable parts of your receipt, like your truncated
card number and the date, are a slew of mysterious numbers. They're not
alien communications; they're codes that identify the store to the
company that processes their credit card
payments -- for instance, a merchant ID number, an approval code, a
reference sequencing number and sometimes a terminal number to identify
which cash register took the payment. They're generally the same on
every receipt issued by the same store. Consider them behind-the-scenes
details that you can safely ignore.
Store copies and customer copies are the same. You've eaten a nice restaurant meal, tallied the tip and signed the credit card
receipt -- only to realize that you've walked off with the wrong copy.
"It's usually not a problem," says Heather Petersen, CEO of National
Merchants Association, a payment and transaction processor. Most
companies now put the tip and signature line on both copies of the
receipt, so it's not a big deal if you signed the wrong one. Even if you
left only an unsigned copy of the receipt, your dinner will still get
charged.
You can sign as Mickey Mouse, but you shouldn't. Speaking
of signatures, they matter more than you think. In an ideal world, a
cashier should compare the signature on your receipt to the one on the
back of your credit card.
However, that rarely happens these days, and certainly no one at the
bank is scrutinizing electronic signatures. That doesn't mean you're
free to scrawl whatever you want, though. "This is a legally binding
contract," says Petersen. "It states right on there that the undersigned
agrees to pay." If the seller does notice that you signed a silly name,
he can void the transaction. Plus, if you need to dispute a fraudulent
charge, the signature can be a key bit of evidence. Signing your receipt
"Kim Kardashian" will not help your case.
Your receipt and your bill may not always match. When your credit card
bill arrives, pull out your receipts and make sure what you signed for
is actually what you were charged, paying particular attention to
transactions where you wrote in a tip. It's easy for a cashier to
mis-key the wrong amount or to fraudulently add a few bucks to your tip.
Plus, if you messed up on your math, your cashier will generally go by
what the total is -- but not always. "It could be a case where they take
the liberty of saying, ‘I'm pretty sure they meant $5, so I'm going to
charge $5,'" says May. If something is off, your credit card receipt gives you the ammo to dispute the charge with your credit card company.
It's wise to keep your receipts around.
"By far the best reason for archiving receipts is in case of an IRS
audit," says Jake Brereton, marketing manager for Shoeboxed, a company
that digitizes customers' receipts. But it's also helpful in case you
need it to use a warranty, get a refund challenge a charge or (duh!)
make a return. With Shoeboxed, you mail in an envelope of receipts and
wait for them to be added to your cloud-based archive; basic service
starts at $10 a month. To do it yourself, file receipts for a year or
two, then shred.
Old-fashioned isn't best. Remember those clunky machines that cashiers once used to make an imprint of your credit card?
Occasionally you still see them (or hand-written receipts) when small
businesses lack the infrastructure to process your credit payment
electronically. It seems like an innocent throwback, but "those are
riskiest kinds of transactions," warns May, because you have no idea
what happens to your credit card number afterwards. If a salesperson hauls out the old-school imprint machine, it's best to go get some cash.
You don't have to get a receipt.
If you don't plan on keeping your receipt, don't ask for it. "It's
better to not have it than throw it in the trash," points out Petersen
-- not only because it's not secure, but because it's a waste. Plus,
many retailers have moved toward electronic receipts and ask whether
you'd like your receipt emailed to you vs. receiving a paper receipt.
According to some estimates, it takes approximately 9.6 million trees to
create the 640,000 tons of paper that go into receipts each year. So,
if you choose an emailed receipt or just hit "no receipt" when you pay
at the pump, you'll be doing yourself a financial and environmental
favor.
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